Telephonic Interpretation

We understand that sometimes the need to communicate with your clients is immediate. An unexpected communication barrier can only increase stress and frustration for everyone involved. With Carmazzi Global Solutions (CGS) Interpretation on Demand, 30 seconds and a telephone are all you need to access a professional interpreter – available in more than 180 different languages, 24/7/365.

When you utilize Interpretation on Demand you will enjoy the following benefits:

  • Convenience – As simple to use as 1-2-3.
  • Peace of mind – Compliance with federal, state and local regulations.
  • Time management – Services are available on demand 24/7/365.
  • Customized reporting – The information that is important to you is important to us.
  • Personalized customer care – A dedicated Account Manager will oversee your contract, account setup and training and will assist with any troubleshooting.
  • Cost effective – Reduces dependency on bilingual staff, eliminates higher costs and risks associated with scheduling on-site interpreters.

CGS call centers are vital to ensuring you receive unparalleled customer service and language interpretation. Highly skilled Customer Service Agents (CSAs) are available 24 hours a day to assist you with everything from a simple connection to an interpreter in the language of your choice, to aiding you in determining which language is needed. Our conference calling options allow us to connect multiple callers to a single call for you.

Our customer service approach is Accessible, Innovative and Responsive. It’s what sets us apart. We don’t want to weigh you down with extra people, processes and problems; rather, we aim to seamlessly integrate into your existing processes and daily operations.

Accessible – You have a dedicated Account Manager to handle all communication, and services are available 24 hours a day. Representatives are also available for meetings, phone calls or video conferences as you deem beneficial.

Innovative – CGS has customized processes and reporting, and has even created new service offerings to meet unique client needs.

Responsive – Receipt of your requests will be confirmed within two hours.

Let us bring a breath of fresh air into your organization as your language services partner!